AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
AXS is seeking an Account Manager to join our Theaters and Residencies vertical. This role is responsible for building and maintaining strong client relationships through effective account management techniques that deliver exceptional service and drive added value. Key responsibilities include developing and executing strategic account management plans, ensuring client satisfaction, and actively supporting overall business growth.
Location, Hours & Travel
- This role is based in one of our AXS offices, with a preference for Denver, Nashville, or Dallas. Because our clients are primarily located in the Central and Eastern time zones, candidates should expect to align their schedules with client business hours to ensure seamless communication and support.
- The position also includes travel to meet with clients in person at least once per year. Typical destinations include states such as Texas and Florida, though additional locations may be required depending on client needs.
What Will You Do?
- Establish productive, professional relationships with key personnel in assigned client accounts ensuring the highest levels of client satisfaction resulting in contract renewals
- Facilitate collaboration among company personnel, including support, service, and management teams, to achieve account performance goals and exceed client expectations.
- Manage the client database by entering and updating information in their profiles, as well as tracking target dates
- Lead solution development efforts that best address client needs, while coordinating the involvement of all necessary company personnel.
- Serve as the lead point of contact for all matters specific to clients within all levels of the client’s organization
- Advise and educate clients to ensure a complete understanding and best practices of all AXS products
- Work closely with marketing to manage AXS brand activation in partnership with clients
- Understand, maintain and regularly report client health and business objective metrics
What Will You Bring?
- BA/BS Degree (4-year) Business, Marketing, or related field.
- 2-4 years of related experience.
- Ticketing or Live Entertainment experience is preferred.
- Proficient in using ticketing systems and platforms to facilitate seamless transactions.
- Proven experience in account management, or a related field.
- Strong interpersonal and communication skills.
- Ability to collaborate effectively with cross-functional teams.
- Strong organizational and project management abilities.
- Proficiency in database management and reporting tools.
- Demonstrated problem-solving skills and proactive approach to issue resolution.
- Familiarity with the entertainment industry and AXS products is a plus.
Pay Scale: $64,539.21- $82,500
Bonus: This position is eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
What’s in it for You?
- Extraordinary People – we’re not kidding!
- Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
- Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.