Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!
Job Summary
The Senior Account Executive, Premium Sales & Service is responsible for customer service, retention and cross selling to/for current Ontario Reign Season Ticket Members and prospective new members. This individual will be responsible for the execution of service initiatives for Glass and Premium seats, Business Select Memberships, Suites and other Premium Spaces in an effort to surpass retention revenue goals. Additionally, this individual will focus on selling new Season Ticket Memberships and cross selling Group and Mini Plan tickets with an emphasis on Glass and Premium seating to Inland Empire businesses and families for the Ontario Reign Hockey Club of the American Hockey League (AHL).
Essential Functions
- Responsible for the sale, customer service and renewal of assigned Glass and Premium accounts and new prospects with the expectation of exceeding the highest standards in customer service, integrity and professionalism. This role will maintain a customer base with the understanding they will be serviced at the high standard expected of all service team members.
- Conduct a high volume of daily service calls. Make a minimum number of touch points per Season Ticket account per year, depending upon the profile of each account including phone calls, emails, texts, out of office appointments and arena seat visits. Generate new revenue through up-selling, cross-selling, and uncovering account referrals. Proactively prospect to generate new business relationships.
- Provide prompt, thorough, and courteous responses to all inbound customer communication – phone calls, emails, texts, etc. Respond to all Season Ticket Member needs such as customer service issues, ticket exchange and add-on requests, financial billing, and other ticketing and team-related questions.
- Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date. Create, manage, and analyze all data from ticket sales surveys to improve department efficiency, retention rates, and customer satisfaction and loyalty.
- Perform “game day” responsibilities, including entertaining clients and prospects, as well as working ticket sales booths and tables.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:
The Sr. Account Executive, Premium Sales & Service must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
- Excellent customer service skills
- Outstanding listening, written, and verbal communication skills
- Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
- Highly organized, resourceful, detailed-oriented, quick learner with good time management skills
- Ability to professionally communicate and interact with all levels of management and clients
- Proficient with Microsoft Word, Excel, and Outlook; ability to learn required business systems
- Ability to professionally handle highly sensitive and confidential information
- Knowledge of AXS or other ticket software preferred
Required Qualifications
- High School Diploma or its equivalency (BA/BS Degree Preferred)
- 4-6 years related work experience
Payscale: $22.84 + commission
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
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